At Tranquilo, we value each and every single customer. As customer satisfaction is always our top priority, we offer free shipping options to every U.S. customer (international customers will be charged $25 for shipping).
All orders (unless they are on backorder) are shipped within 2 business days of being placed. Domestic shipments take 5-7 business days to reach their destination. We use USPS and FedEx to deliver our orders. You will be charged a flat shipping rate based on the shipping method you select. You will be able to review your order, including the cost of shipping, before the final checkout page.
International customers are responsible for any import taxes or duty on their purchase as well as a $25 shipping fee. International orders may take 2-4 weeks for arrival.
If you have ordered a decorative mat cover, please note that they will be sent in a separate package.
If an item goes on backorder, we will ship the part of your order that is in stock. When the backordered item becomes available, we will ship you the rest of your order. If your order is split because of a backordered item, you will not be charged additional shipping for the backordered item.
We take your privacy seriously and will take all measures to protect your personal information. This policy covers how we use your personal information.
What information do we collect?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, shipping address, email address, and credit card information. We collect only the information we need to process your order.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How is my information used?
Your information is only used to fill your order. We will not sell or redistribute your information to anyone.
With your permission, we may send you emails about our company, new products, and other updates. We will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If you change your mind after you opt-in, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at email@example.com.
Security and Storage
Only your billing, shipping, and order information is stored on our server. This information is encrypted using secure socket layer (SSL) technology before it is transmitted over a web server. We do not store your credit card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to store your shopping cart contents and recognize you on your next visit to our store. We use them only to track this information.