At Tranquilo, we value each and every single customer. As customer satisfaction is always our top priority, we offer low cost shipping options to every U.S. customer. International customers will be charged $29.99 for shipping and are responsible for import taxes and duty.
Please note: Once an order is placed, changes to the order are not guaranteed and may not be possible. Changes to the shipping method are not possible.
Shipping fees are non-refundable.
We process orders within 1-4 business days. Keep in mind that we’re closed on Saturday and Sunday. Orders are then shipped via Fedex Ground or United States Postal Service. When your product ships, you’ll receive an email with the tracking information. If your order includes multiple items, they may arrive in separate packages and at different times. For all orders shipped in the U.S., we charge a $5.99 flat shipping fee, unless otherwise noted on the site. Replacement covers are shipped separately from mats. Shipping times can take up to 7-10 business days in the continental US and may exceed 10 business days to US territories.
If an item goes on backorder, we will ship the part of your order that is in stock and communicate with you about the backordered item. When the backordered item becomes available, we will ship you the rest of your order. If your order is split because of a backordered item, you will not be charged additional shipping for the backordered item.
We take your privacy seriously and will take all measures to protect your personal information. This policy covers how we use your personal information.
What information do we collect?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, shipping address, email address, and credit card information. We collect only the information we need to process your order.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How is my information used?
Your information is only used to fill your order. We will not sell or redistribute your information to anyone.
With your permission, we may send you emails about our company, new products, and other updates. We will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If you change your mind after you opt-in, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at tranquilobabyCS@beteshgroup.com.
Security and Storage
Only your billing, shipping, and order information is stored on our server. This information is encrypted using secure socket layer (SSL) technology before it is transmitted over a web server. We do not store your credit card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to store your shopping cart contents and recognize you on your next visit to our store. We use them only to track this information.