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Shipping & Handling & Privacy Policy (NEW)

Shipping & Handling

At Tranquilo, we value each and every single customer. As customer satisfaction is always our top priority, we offer low cost shipping options to every U.S. customer. International customers will be charged $29.99 for shipping and are responsible for import taxes and duty.

Please note: Once an order is placed, changes to the order are not guaranteed and may not be possible. Changes to the shipping method are not possible.

Shipping fees are non-refundable.

Shipping For U.S. Customers

We process orders within 1-4 business days. Keep in mind that we’re closed on Saturday and Sunday. Orders are then shipped via Fedex Ground or United States Postal Service. When your product ships, you’ll receive an email with the tracking information. If your order includes multiple items, they may arrive in separate packages and at different times. For all orders shipped in the U.S., we charge a $5.99 flat shipping fee, unless otherwise noted on the site. Replacement covers are shipped separately from mats. Shipping times can take up to 7-10 business days in the continental US and may exceed 10 business days to US territories.

Shipping for International Customers
International customers are responsible for any import taxes or duty on their purchase as well as a $29.99 shipping fee. International orders may take 2-4 weeks for arrival. No returns are possible for international orders.

Customers will receive notification with tracking once the order has been shipped. When the shipment leaves the U.S. Postal Service and is transferred into the local postal stream, tracking information may not be updated, depending on the country of destination.
    Backorders

    If an item goes on backorder, we will ship the part of your order that is in stock and communicate with you about the backordered item. When the backordered item becomes available, we will ship you the rest of your order. If your order is split because of a backordered item, you will not be charged additional shipping for the backordered item.

    Privacy Policy

    We take your privacy seriously and will take all measures to protect your personal information. This policy covers how we use your personal information.

    What information do we collect?
    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, shipping address, email address, and credit card information. We collect only the information we need to process your order.

    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

    How is my information used?
    Your information is only used to fill your order. We will not sell or redistribute your information to anyone.

    Email Marketing
    With your permission, we may send you emails about our company, new products, and other updates. We will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If you change your mind after you opt-in, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at tranquilobabyCS@beteshgroup.com.

    Security and Storage

    Only your billing, shipping, and order information is stored on our server. This information is encrypted using secure socket layer (SSL) technology before it is transmitted over a web server. We do not store your credit card data.

    Cookies and Browser Information
    Cookies are small files that reside on your computer and allow us to store your shopping cart contents and recognize you on your next visit to our store. We use them only to track this information.

    We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on our website.